GRSA Products | Myōhō Creative

Returns & Refunds Policy

Returns Policy

Effective Date: October 1, 2025

Scope

This policy applies to orders placed directly at www.grsaproducts.com and follows our marketplace return/refund policies.

🔄 RETURN ELIGIBILITY

Return Window

30 days from delivery date

Item Condition Requirements

Items must be:

• ✅ New and unused (unworn, uninstalled)
• ✅ Original condition with all tags attached
• ✅ Original packaging included
• ✅ All parts/accessories included
• ✅ Free from wear, alterations, or damage

📋 RETURN PROCESS

Step 1: Authorization Required

Contact: grsaproducts@gmail.com for Return Merchandise Authorization (RMA)

Include in your email:

• Order number
• Item(s) to return
• Reason for return
• Confirmation item is unused in original packaging

Step 2: RMA Approval

• We’ll respond within 1-2 business days
• Approved returns receive RMA number and instructions
• Returns without RMA will be refused

Step 3: Ship Your Return

• Deadline: Ship within 14 days of RMA approval
• Address: Provided in RMA authorization email
• Tracking: Email us your return tracking number
• Packaging: Include RMA number clearly on package

📦 RETURN SHIPPING

Customer Responsibility

• Return shipping costs for non-defective items
• Proper packaging to prevent damage during return transit
• Insurance recommended for high-value returns

Return Address (RMA Required)

GRSA Products, L.L.C.
ATTN: Returns – RMA #[NUMBER]
1230 Falcon Avenue
Miami Springs, Florida 33166-4342

❌ NON-RETURNABLE ITEMS

Digital Products

• Opened video games
• Digital codes/keys (all digital sales final)

Custom/Special Orders

• Made-to-order items
• Personalized products
• Special-order items

Condition-Based Exclusions

• Used, installed, or assembled items
• Items without original packaging/tags
• Products with removed/defaced serial numbers
• Clearance/Final Sale items (as marked)

Altered Items

• Laundered or cleaned items
• Modified or altered products
• Items showing wear or damage

🔄 EXCHANGES

Standard Exchange Process

Recommended Method:

1. Return original item with approved RMA
2. Place separate order for new item

Benefits:

• Faster processing
• No inventory hold delays
• Choose from current stock

Defective/Damaged Items

Direct replacement available for defective or damaged items once proper documentation is submitted per our Refunds Policy.

🔍 RETURN INSPECTION PROCESS

Upon Receipt

All returns are inspected for:

• Condition verification against stated return reason
• Completeness check for all parts/accessories
• Policy compliance review
• Authenticity confirmation

Documentation

• Returns may be photographed for records
• Inspection results determine processing outcome
• Quality assurance measures applied

⚠️ SPECIAL CIRCUMSTANCES

Refused/Undeliverable Returns

If your return package is refused or undeliverable back to us:

• Reship option: Available for additional shipping fee
• Processing delays may occur
• Additional fees may apply

Wrong Address Returns

If package originally returned to us due to incorrect address or customer refusal:

• Return authorization still required for re-processing
• See Refunds Policy for cost implications

🌍 GEOGRAPHIC SCOPE

Current Service

Continental United States only

Future International

EU Compliance: If enabled, EU customers will retain statutory 14-day withdrawal rights for eligible items, subject to return in original condition.

🛡️ RETURN SECURITY & FRAUD PREVENTION

Pre-Shipment Documentation

• High-value items photographed/videoed before original shipment
• Serial numbers recorded where applicable
• Condition documented for comparison

Return Verification

Returns showing evidence of:

• Missing components or swapped parts
• Broken tamper-evident seals
• Damage inconsistent with normal return
• Usage beyond stated condition

May be refused or subject to adjustment

Policy Compliance

Returns not meeting requirements will be:

• Refused and returned to sender
• Subject to processing fees
• Evaluated case-by-case for resolution

📞 RETURN SUPPORT

Contact Information

Email: grsaproducts@gmail.com
Subject Line: “Return Request – Order #[NUMBER]”
Response Time: 1-2 business days

Required Information for RMA

• Full order number
• Item(s) and reason for return
• Confirmation of item condition
• Preferred resolution (return vs exchange)

REFUND POLICY

💰 REFUND ELIGIBILITY

Qualifying Situations

Refunds may be issued for:

• ✅ Approved returns (see Returns Policy)
• ✅ Damaged items (with proper documentation)
• ✅ Defective products (manufacturing defects)
• ✅ Wrong items shipped (our error)
• ✅ Order cancellations (before shipment)

📋 DAMAGE CLAIMS & REFUNDS

Reporting Timeframes

• Visible Damage: Report within 48 hours of delivery
• Concealed Damage: Report within 5 calendar days of delivery

Required Documentation by Order Value

Order Value	Documentation Required
Under $250	4 photos minimum: • Outer carton damage • Inner packaging • Item damage (multiple angles) • Shipping label with tracking
$250–$999	6 photos minimum:  • All above requirements • Full item view • Serial/part numbers
$1,000+	Enhanced documentation:  • All 6 photos above • 20-30 second video walkthrough  • May require on-site inspection

Important Requirements

• Hold all packaging and items for possible carrier inspection
• Photograph before opening if outer damage visible
• Disposal before inspection may void claim eligibility

🔄 REFUND RESOLUTION OPTIONS

For Damage Claims

1. Replacement (preferred when inventory available)
2. Full refund (total loss/severe damage)
3. Partial refund (minor damage, item still usable)
4. Store credit (when replacement unavailable)

For Standard Returns

• Full refund minus applicable deductions (see below)

💸 REFUND CALCULATIONS

What’s Refundable

• ✅ Item purchase price
• ✅ Applicable taxes

What’s NOT Refundable

• ❌ Original shipping charges
• ❌ Freight surcharges
• ❌ Expedited shipping fees
• ❌ Custom shipping quotes

Potential Deductions

• Return shipping costs (customer responsibility)
• Restocking fee: Up to 10% on non-defective returns
• Oversized/freight returns: Actual round-trip freight costs
• Partial damage: Adjustment based on usability

Sample Refund Calculation

Item Cost:             $200.00

Original Shipping:     – $15.95 (non-refundable)

Return Shipping:       – $12.00 (customer paid)

Restocking Fee:        – $20.00 (10% if applicable)

REFUND TOTAL:          $152.05

⏰ PROCESSING TIMELINES

Standard Timeline

• Damage Claims: 5-10 business days after receiving complete documentation
• Return Refunds: 10 business days after receiving and inspecting return
• Bank Processing: Additional 3-5 business days (varies by institution)

High-Value Claims ($1,000+)

• Extended timeline possible for inspection requirements
• Expedited processing available in certain circumstances

💳 REFUND METHODS

Payment Method

• Original payment method used for purchase
• Credit cards: 3-5 business days to appear
• PayPal: 1-3 business days to appear
• Bank transfers: 5-7 business days to appear

Alternative Methods

• Store credit (when original method unavailable)
• Check payment (in specific circumstances)

🛡️ FRAUD PREVENTION & VERIFICATION

Documentation Standards

We may verify refund claims by:

• Photo/video analysis of damage claims
• Carrier investigation coordination
• Serial number verification
• Purchase history review

Claim Adjustments

Refunds may be denied or adjusted if:

• Evidence inconsistent with transit damage
• Missing components or swapped parts
• Tamper-evident seals broken
• Documentation insufficient or suspicious

Information Sharing

Claim documentation may be shared with:

• Shipping carriers (UPS, FedEx, etc.)
• Insurance providers
• Payment processors (for dispute resolution)

❌ REFUND EXCLUSIONS

Non-Refundable Items

• Digital products (codes, keys, downloads)
• Custom/made-to-order items
• Clearance/final sale items (as marked)
• Gift cards and store credit
• Shipping/freight charges (except our error)

Ineligible Claims

• Buyer’s remorse after 30-day return window
• Normal wear and tear
• Damage from misuse or improper installation
• Items returned without RMA
• Incomplete documentation

🌍 INTERNATIONAL REFUNDS

Current: Continental U.S. processing only

Future EU Compliance: If enabled, EU customers will retain statutory refund rights per local regulations.

📞 REFUND SUPPORT

Contact Information

Email: grsaproducts@gmail.com
Subject Line: “Refund Request – Order #[NUMBER]”
Response Time: 1-2 business days

Required Information

• Order number
• Reason for refund request
• Supporting documentation (photos/videos for damage)
• Preferred resolution method

📊 REFUND STATUS TRACKING

Communication

• Confirmation email when claim received
• Status updates during processing
• Completion notice when refund issued
• Tracking information for replacements

Timeline Guarantees

If processing exceeds stated timeframes, contact us for priority review and status update.

This policy ensures fair treatment while protecting against fraudulent claims. We’re committed to resolving legitimate refund requests promptly and professionally.

Questions about refunds? Email grsaproducts@gmail.com | (786) 245-3023